Nokia Lumia 925 - Troubleshooting and support

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Troubleshooting and support

When you want to learn more about your phone, or if you're unsure how your phone should work,

there are several support channels for you to check.

To help you get the most out of your phone, there's a user guide in your phone with additional

instructions. On the start screen, swipe left, and tap Nokia Care.
You can also go to, where you can find:

Troubleshooting info


News on apps and downloads

Software update info

Further details about features and technologies, and the compatibility of devices and


Troubleshooting and discussions may not be available in all languages.
For support videos, go to
For questions regarding your plans, billing, or network, please contact your operator. For questions

regarding your Nokia product and warranty, please visit the support pages for your country at
AT&T provides detailed support information, including device specifications, troubleshooting, and

user forums, at
If your phone freezes

Try the following:

Press and hold the volume down key and power key at the same time for about 10 seconds. The

phone restarts.

Update your phone software.

© 2013 Microsoft Mobile. All rights reserved.


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Reset your phone. This restores the factory settings, and erases all your personal content,

including apps you've purchased and downloaded. On the start screen, swipe left, and tap

Settings > about > reset your phone.

If your issue remains unsolved, contact your network service provider or Nokia for repair options.

Before sending your phone for repair, always back up your data, as all personal data in your phone

may be deleted.

Tip: If you need to identify your phone, to view the unique IMEI number of the phone, dial


© 2013 Microsoft Mobile. All rights reserved.